HVK receives appreciation from MRF Limited, Kottayam
At HVK we firmly believe it is our duty to be our customer’s side when there breakdowns. This has won us several happy customer relationships. On 16th May, 2019, we received this email of appreciation from MRF Limited, a customer of ours for over thirty years. We express our sincere gratitude for this heart-warming pat on the back.
Dear Mr. Venkatesan
We would like to put in record for the timely support given by M/s HVK Systems
We expect similar support in Future as well ..
Subject: Manual PR request - Bladder Press # 1 Pressure relief valve
Yesterday pressure relief valve of Bladder press # 1 HP line failed. It is Herion make, we are not using similar type of relief valve anywhere else.
We sent the circuit diagram and photographs of the valves which had failed to M/s HVK Systems Coimbatore. They in turn sent the details of an equivalent valve of CHIA WANG, Taiwan make. It was found to be suiting our purpose. So the matter was discussed with Manager Purchase. Based on that we informed the vendor to send the same by Bus yesterday itself on a delivery Challan.
They sent it by bus by 9.30 PM and I collected the same from Kottayam at 3.30AM.
Item and DC handed over to Engg stores and took the item back for fixing in the machine. Morning itself we put the same in line and everything was working fine.
Kindly approve to raise manual PR for regularising this valve.
NB : HVK team deserves a special appreciation for their late night efforts to send the item to us.
Girish Kumar P.K.